In case of any dissatisfaction with manufacturing or package defect, customers/ distributors can return/exchange the product. The customers/ distributors must contact the distributor/company from whom they had purchased the same within the 30 days from the date of purchase. They have to give a reason and return the said products along with the original customer order receipt copy/invoice. In such cases, it is the distributors obligation to satisfy the customer’s need for money refund or replacements of products.
The distributor can the return these products, with their original invoice to the company. The company will replace these products free of cost or if the distributor does not want the products, the company will give a cash voucher (zero PV) of the same amount, which can be used by the distributor within 3o days for purchasing products of their choice.
The Company provides a Buy Back Policy to the distributors who wish to resign from his/her distributorship and return any Trivingcare products that are in good condition, useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least four months.
If the distributor resigns within 30 days from the purchase of the products, Trivingcare shall provide a full refund for the products to the distributor after deducting bonus paid (if any) and reversing the PV on the products (if any).
If the distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from Trivingcare, the amount refunded against the products being returned will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less GST, less 10% service charge.
The Buy Back Policy is designed to impose upon the sponsor and the Company – the obligation to ensure that the distributor is buying products wisely.
For Cancellation of confirmed/placed order please Contact Us on our customer care no: ________________________ or write to us at [email protected]