Respecting your privacy is important to Trivingcare. The purpose of this statement is to inform you of the kinds of information that we may gather when you use our website, how we may use the information, and how we may disclose it to other parties. By using our products and services, you agree that this Privacy Statement is acceptable to you and that Trivingcare is permitted to use your personal information as stated below.

Trivingcare collects the following information:

• From visitors to our website, we collect their demographics, IP address and behaviour on our website
• Newsletter subscribers provide their name and email address.
• Registered customers provide details of name, email, mobile , billing and shipping address. This information is securely stored in our CRM.
• Our company provides you the Genetic test so the customers who purchase genetic test kits need to provide their health history through a questionnaire which will be sent to you. Once the genetic test is done, the data is analyzed and reports are sent to the lab. All this information is stored in biotracker, our secure laboratory information management system.

General information: Trivingcare aims at providing quality products & services to our IBO’s as per the order request placed through online portal. You will be bound by the terms & conditions whenever modified by Trivingcare in the website. Anyone who disagrees are requested not to use our website. Transparency is our major aim to achieve 100% customer satisfaction through our services.

1.ENROLLMENT: Certain information will be needed at the time of enrolment( via customer service or online) and we request you to complete all the necessary details mentioned in the form to be accurate. Kindly update us whenever there is any changes to avoid any mistakes. Enrolment is strictly over the age group of 18.

2.SIGNING OF AGREEMENT: The contract between the customer and the Trivingcare is that the IBO will get a request of order only after submit option is selected. Immediate after the receival of the order of request, Trivingcare sends out an automated confirmation email and finalise the terms of agreement.

3. KYC DOCUMENT: The company has the authority to collect the KYC at the time of distributorship as per the new model guidelines, incomplete KYC of the direct selling will act as a void contract as a result will be not eligible for joining any activities of the company. You need to submit your KYC details within 30 days of the date of Registration. If the KYC details are not submitted in 30 days, you shall not be entitled to the commission of any previous period.

4. PRICE: Distributors can only sell the product from the company price list

5. DELIVERY: Upon confirmation of your order, our team will organize for your product to be dispatched by a courier within 24 working hours. We will also send out a notification email once your product is dispatched. You are expected to receive your product within 8-10 days of purchase to the destination either by reputed Courier or Speed Post. Therefore kindly update with the correct Shipping Address. IBO is subjected to bear the Shipping Charges incase of International order as the product may have to be processed with green logistics. We are committed to deliver your products accurately, in good condition, and always on time promised by us here.

Each order placed by you will be shipped only to a single destination address specified as per the online sign up or at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

Please note all items( including offers) will be shipped with an invoice mentioning the price, as per the Indian Tax Regulations.

6. DELAYED DELIVERY: Incase of a delayed delivery, Trivingcare will inform the IBO immediately.

7. RETURN: If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting of the goods, please refuse to take delivery of the package, and call our customer care or at [email protected] mentioning your order reference. Our Products should be returned within 10 days of delivery with good condition.

8. TAXATIONS: The company hereby agrees to pay all the taxes i.e TDS on commission. The company will act as a medium for the payment of the tax. Tax will be deducted from the commission of the direct seller.

9. COMMISSION DISBURSEMENT: The company will only pay the commission as per the company income plan. All payments will be dispersed with the deduction of tax if applicable.

10. RESERVATION OF PROPRIETARY RIGHTS: Rights are reserved to Trivingcare until the product has been paid by the IBO.

11. PROTECTION OF DATA PRIVACY: Trivingcare is legally entitled to save the information you enter in our website or details provided in the application or admistration process. Wherever it is lawful and practicable Trivingcare will provide you the option of not identifying yourself or not providing personal information when entering transactions with us. However failure to provide complete details may result in a limited ability on our part to offer or deliver complete services to you.

12. CONDITIONS FOR PAYMENT: Trivingcare makes it clear to its IBO’s that no cheque payment is entertained. Payment is done through BANK DEPOSIT,NEFT,IMPS, DEBIT & CREDIT CARD( Charges applicable) .

13. CUSTOMER CARE: For any complaint/enquiry regarding products, the company has online & offline facilities available.

14. MARKETING RULES: The company will provide marketing tools such as product brochures, business plans for marketing. Anything other than this if used for marketing purposes should be verified before implementation through the company management.

15. RECORDS OF BUSINESS: The company will maintain direct selling records electronically i.e your commission , taxes, product purchase & everything which is important for our business.

16. COMMISSION PAYMENT: The company will pay all commission weekly/monthly( binary/generation income) basis which is derived as per the business plan.

17. FREE JOINING: The company does not compel or induce the direct seller to purchase goods in any amount that exceeds an amount that can be expected to be sold to the consumer within a reasonable period of time.

A customer can join the team of his/her choice even if he/she has been introduced by someone else to the company. The company doesn't take any responsibility for his /her involvement/decision to join the team of his/her choice.

18. CONVEYANCE: The company doesn’t provide any type of conveyance to the direct sellers for marketing such as traveling expenses, accommodation etc.

19. DIRECT SELLER’S & CONSUMER COMPLAINTS: The company has a facility for receiving complaints regarding anything which is part of the company will solve within 45 days from the date of complaint. Complaints can be filed online or offline. The company redressal committee will be in charge.

20. GST: The company will monitor all the purchases of the direct seller on a monthly basis once the purchase value proceeds to a GST threshold. The direct seller has to pay the GST.

FOLLOWING RULES TO BE FOLLOWED BY DIRECT SELLER

• Direct sellers should carry Identity cards while performing his/her activities in the market.
• Direct seller does not visit the customer premises without prior appointment /approval.
• Direct seller should provide complete & true information about him/herself, company details, product details, buy-back policy, cooling off period, customer care no and customer redressal committee details.
• Direct sellers should follow the system of after-sales service.
• Direct sellers should keep a record of the order date, total amount to be paid by the consumer along with the proper bill & receipt.
• Direct sellers should keep a record of the time & place for inspection of samples & delivery of goods.
• Direct seller should keep a proper book of accounts stating the details of the product, price, tax & quantity & such other details in respect of the books sold by him/her in such forms as per applicable law.

FOLLOWING RULES TO BE FOLLOWED BY DIRECT SELLER

• Use misleading, deceptive or unfair trade practices
• Use misleading, false, deceptive or unfair recruiting practices including misrepresentation of actual or potential sales or earnings & advantages of direct selling through any prospective direct seller, in their interaction with the prospective direct seller.
• Make any factual representation to a prospective direct seller that cannot be verified or make any promise that cannot be fulfilled.
• Present any advantages or direct selling to any prospective direct seller in false &/or receptive manner.
• Knowingly make, omit, engage, or cause the permit to be made, any representation relating to the direct selling operation, including remuneration system & agreement between a direct selling attitude & the direct seller, or the goods and. Or services being sold by such direct seller which is false or misleading.
• Require or encourage direct sellers recruited by the first mentioned direct seller to purchase goods or services in unreasonably large amounts.
• Provided any literature or training material not restricted to collateral issued by the direct selling entity to a prospective or existing direct seller both within & outside the parent direct selling entity, which has not been approved by the parent direct selling entity.
• Require prospective or existing direct sellers to purchase any literature or training materials or sales demonstration equipment.

Additional Terms for IBO

• Distributors can sponsor new persons as distributors and sell them Trivingcare products to earn commission as a proposed business plan by the company.
• The Applicant’s age should be minimum of 18 years to become an IBO.
• IBO should have to submit their 4 types of KYC from his user panel under -the MY PROFILE option. (Address/PAN/Bank/Photo )
• IBO needs to submit his/her Address KYC (i.e. Aadhar Card/Passport/driving license/Voter ID) within 30 days from the date of registration to become eligible for monthly pay-out commission. Distributorship shall be cancelled in case of failure to submit KYC in a given time frame.
• To transfer the commission smoothly the distributor should submit a cancel cheque/passbook with his name printed on it and the binary weekly payout will be released every Friday & Repurchase commission will be released once a month.

In case of the distributor is found guilty in any matters regarding exploiting company reputation or damage to our brand, breaking policies etc. The company has the right to take any action against those people.

In case of any disputes and conflicts, the management’s decision will be final.

In case of any legal matters will be subject to Mumbai jurisdiction only